About Possibilities IT - New Hire Resources and Links

Welcome to the Possibilities IT Help Center

New to Zendesk? Curious about what Zendesk IT does? We're here to make your day better through technology. We issue your computer, manage its lifecycle, configure your apps and accounts, keep it protected, and make sure you have all the tools you need to give your customer a world-class experience with Zendesk products.

Help Us Help You

Take a look around! We have a huge selection of articles written by our team to help you find your answer quickly. Try the search, or have a chat with our helpful Answer Bot or a member of our team (located in the lower right corner of our home page!)

If you still can't find your answer, please contact us via Chat or Email [e-mail] and we'll get right back to you. Below is a map of our organization. 

Where to Start

Wondering where to begin? We've collected lots of resources right here:

• Start your day on Zentranet
  
  
• Access Applications from your Okta Dashboard
  
  
• Check out our Help Centers on Zendesk Society
  
  
• Install some tools (if needed) from Self Service
  • Or check our list of Approved Applications
    
    
• Review some common tips and information in the IT Handbook
  • Available in Self Service (just search "New Hire") 

Applications and Tools

• Never used a Mac before? We've got you covered.
  
  
• New to Zoom? Check out our Zoom Tips and Resources.
  
  
• Slack Etiquette and Tips? Check out this section.
  
  
• New to Google Workspace or Chrome? Start here. 
  
  
• Ready to take Okta to the next level? Customize it!
  • Okta - Zendesk Browser Plugins
  • Okta - How to Customize Your Dashboard
  • Okta - How to Install Okta Mobile
  • Okta - How to Add/Remove a Personal App Bookmark

Our IT Organization

Want to get nerdy with Org charts? Here's ours: